Job purpose:

The Product Specialist is a hands-on role focused on operational excellence in live environments.

The purpose of this role is to support the reliable, secure, and consistent operation of the Orderly platform in live QSR and grocery environments. Working closely with customers and internal engineering teams, you’ll spend significant time in operational settings, translating real-world workflows into effective configuration, clear specifications, and continuous improvements.

Orderly works with enterprise customers while operating with the pace and autonomy of a scale-up. This role requires strong ownership, sound judgement, and accountability for outcomes in live environments.

This role is offered on a fixed-term basis for approximately 7 months, with potential for extension depending on business needs.

Main responsibilities:

• Act as a product specialist for operational and technical queries relating to the Orderly platform

• Support effective configuration and day-to-day use of the Orderly platform in live QSR and grocery operations

• Troubleshoot root causes of issues and work directly with Support and Engineering to resolve them

• Support specifications, configuration, and controlled product changes that balance operational and technical needs

• Translate real-world operational workflows into clear configuration guides and specifications

• Create bespoke product documentation, videos, and customer-facing guidance

• Apply strong PMO discipline to track actions, risks, dependencies, and outcomes

• Proactively review platform usage and site feedback to improve consistency and performance

• Support customers with practical product and operational queries

• Encourage adoption of new Orderly platform features as the roadmap evolves

• Drive measurable sustainability outcomes through effective and correct product usage

• Champion Orderly’s security and data protection standards in access, configuration, and change management

• Work across multinational customers and licensees with differing operating models

• Act as a visible and credible representative of Orderly in live operational environments

• Spend approximately two days per week on customer sites (London head office and outlets)

• Travel regularly, including occasional international travel
  

Requirements:

• Experience working in QSR or grocery technology or operations, ideally in a multi-site environment

• Strong understanding of store-level workflows and operational constraints

• Proven ability to troubleshoot complex, real-world operational issues

• Experience working closely with engineers and technical teams

• Strong PMO skills, with the ability to manage multiple parallel workstreams

• Comfortable operating across regions, cultures, and time zones

• Genuine interest in sustainability and waste reduction

• Strong alignment with B Corp principles

Ways of working

• Operates with high ownership and personal accountability

• Comfortable making independent decisions in live operational environments

• Structured, disciplined, and detail-focused

• Clear, direct communicator with strong operational credibility

• Thrives in a high-performing, delivery-focused team

Salary range: £45,000-£55,000

Inclusivity statement

At Orderly, we value diversity, creativity, and continuous learning. We encourage candidates from all backgrounds to apply, even if they don't meet every listed requirement. We believe in the potential for unique perspectives to drive innovation and success. If you are passionate, have a commitment to growth, and a willingness to learn, we invite you to apply. We are excited to welcome individuals who bring fresh ideas and diverse experiences to contribute to our dynamic team and help us achieve our collective goals.